Every report, on the record.
The archived index of reports: broken bikes, unrepaired faults, poor service, long delays and unactioned recalls. Each is a rider's own account, dated, with any supporting evidence kept on file.
A rider reports a 2024 recall with no UK hub, then £150 lost on theft insurance
A UK rider says their Cowboy was recalled in 2024, that they have had next to no updates since, and that they paid £150 to resubscribe to theft insurance the app offered, only to be told the bike was no longer eligible.
- Opened
- 9 Jul 2026
- Location
- UK
- Timeline
- 4 entries
- Evidence
- 2 docs
A second C4 ST owner reports being caught in the frame recall
Another Cowboy C4 ST owner came forward over the frame recall. In answers received on 22 July 2026 they said their frame had not yet failed, that Cowboy had done nothing for them since the recall, and that they are based in Glasgow, where no recall hub ever came within reach.
- Opened
- 7 Jun 2026
- Location
- Glasgow, Scotland
- Timeline
- 3 entries
- Evidence
- 1 doc
The motor cut out, and Cowboy's app pointed to the wrong fix
A Cowboy C2 rider says the motor suddenly stopped giving assistance, and Cowboy's in-app AI support put it down to belt tension, a cause the rider says they had already ruled out, leaving them with no working fix from Cowboy.
- Opened
- 7 Jun 2026
- Location
- Not stated
- Timeline
- 3 entries
- Evidence
- 1 doc · 1 photo
Sent on a 700 km trip for the recall, then the handover collapsed
A rider in France says Cowboy's recall remedy meant a long trip to Paris, then a failed shipment to an address that refused the package. As of June 2026 the rider was seeking a full refund through the EU consumer mediator.
- Opened
- 7 Jun 2026
- Location
- France
- Timeline
- 4 entries
- Evidence
- 1 doc
Frame snapped in half mid-ride, at the site of a product recall that went unactioned in the UK for over a year.
A Cowboy C4 ST frame snapped in half mid-ride at the exact defect spot Cowboy and the UK regulator had recalled a year earlier. Cowboy first offered a replacement 433 days after the recall; the owner declined it and recovered the purchase price under Section 75.
- Opened
- 22 May 2026
- Location
- London, UK
- Timeline
- 16 entries
- Evidence
- 5 docs · 4 photos · 2 videos
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Preserved as a record
Each report has a permanent number and a self-contained record: summary, dated timeline and any supporting evidence kept on file. The index stopped growing when the site was archived in July 2026.