Sent on a 700 km trip for the recall, then the handover collapsed
- Report
- 002
- Status
- Broke
- Model
- Cowboy 4 ST
- Purchased
- August 2023
What happened
A reader’s own account, submitted to Cowboy Bike Broke and published as the rider’s statement of their experience; it has not been independently verified. Cowboy has a right of reply through the contact page.
The rider, who says they live in France, tells us they bought a Cowboy 4 ST in August 2023. They say that when their bike fell under Cowboy's frame recall, they were asked to book an appointment in Paris to drop it off, a journey they describe as roughly 700 km each way, with train tickets for the trip there and back.
After what they describe as many emails, they say Cowboy sent them a bike box so they could ship the bike to Paris instead. According to their account, the package was due to be delivered on 3 May 2026, but the address Cowboy gave did not accept deliveries, so they asked the carrier to return the bike to them.
The rider says they opened a dispute with the European consumer mediator to ask Cowboy for a full refund. That was where matters stood at their submission in June 2026, and when this site was archived the following month.
A long trip to Paris, a bike box, a delivery to an address that refused parcels, and still no resolution: then a refund claim before the EU mediator.
What the rider says
The rider’s own words, as submitted.
The address they gave does not accept any packages from anyone.
I asked for the total refund of the bike. I'm totally disappointed.
Timeline
Every entry is anchored to a date and, where possible, an underlying record. Flagged entries mark the key moments.
The rider says they bought a Cowboy 4 ST and live in France.
On file · Rider's submission · on filePer their account, the recall remedy required an appointment in Paris to drop the bike off, a round trip they put at around 700 km each way, plus train travel there and back.
On file · Rider's submission · on fileThe rider says Cowboy sent a bike box so they could ship the bike to Paris; the package was due on 3 May 2026, but they say the address provided would not accept deliveries, so they had the carrier return the bike.
On file · Rider's submission · on fileThe rider says they opened a dispute with the European consumer mediator, asking for a full refund. No outcome had been reported to us when this site was archived in July 2026.
On file · Rider's submission · on file